Return and Refund Policy
At AVYA Homes International Private Limited, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with a product, we offer a clear return and refund process as outlined below:
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be in its original, unused, and unopened condition.
- The return request must be made within 7 to 14 days from the date of delivery.
- The product must be returned with all original packaging, accessories, and manuals.
2. Non-Returnable Items
Some items are non-returnable, including:
- Opened or used products
- Custom orders or personalized items
- Products marked as final sale
3. How to Initiate a Return
If you wish to return a product, please contact our customer service team at support@avyahomes.com within the return window. Include your order number, the reason for return, and any relevant images if necessary.
4. Refund Process
Once your return is approved and the product is received in satisfactory condition, a refund will be processed to the original payment method. Please note that refunds may take 5-7 business days to appear in your account, depending on your bank or payment provider.
5. Restocking Fees
In some cases, a restocking fee may apply, especially if the product has been opened or if the return is due to a change of mind.
6. Exchange Policy
We currently do not offer direct exchanges. If you would like to exchange a product, please return the original item and place a new order for the desired product.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a return or replacement at no additional cost to you.
8. Shipping Costs
Unless the return is due to an error on our part (e.g., incorrect or damaged items), customers are responsible for the shipping costs associated with returns.
9. Contact Us
If you have any questions or concerns about our return and refund policy, please feel free to contact our customer service team at support@avyahomes.com or via our contact page.